Customer Service

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  • I lost my Bling!

    You’ve lost your sparkle? Your bag just isn’t the same without it? Chin up little camper…Send us an email letting us know exactly what part of which bag you lost your bling from (as there are di...

  • What is the difference between BeAll and BetterBe?

    BeAll 2.5" wide strap with no swivel clips Flap contains the Mommy Pocket Space behind the rainbow shaped zipper contains a diaper changing area   BetterBe 2" wide strap with swivel clips Flap i...

  • How do I find the size of a particular bag?

    The dimensions are included in the description of every product. To view the detailed description of a product, below the picture check the other details tab. The dimensions are displayed in this o...

  • I’d like to carry Ju-Ju-Be products in my store.

    If you’re a retailer and would like information on how to carry Ju-Ju-Be in your store, email us at

  • Tell me about Returns and Exchanges on purchases from our retailer or online friends

    (not purchased on Please contact your retailer or e-tailer for instructions on how they handle returns and exchanges. We are sure they will take great care of you!

  • How long will it take to receive a refund or exchange?

    Once we receive your return it will take approximately 5-7 business days for your return to be processed. During the holiday season, please allow an extra 3-5 business days. Once your return has be...

  • Tell me about Returns and Exchanges from Shop Ju-Ju-Be

    Easy. Just go to our Returns page and read it all there! Click HERE to go there in a flash.Quick note to save you some time….No returns or exchanges on clearance and sale items.

  • Do you have a warranty on your products?

    Yes! Check out our warranty and returns page and read it all there! Click HERE to go there in a flash.

  • Tell me about your smart magnets!

    Okay, we like our smart magnets! They are quiet-so much better than Velcro which is loud and snags your clothes. They are easy to open and close when juggling a baby or groceries. However it’s good...

  • Are your bags and accessories flame Retardant free?