Avatar

Customer Service

  • Total activity 83
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 40

Activity overview

Latest activity by Customer Service
  • Avatar

    Customer Service created an article,

    How do I find the size of a particular bag?

    The dimensions are included in the description of every product. To view the detailed description of a product, below the picture check the other details tab. The dimensions are displayed in this o...

  • Avatar

    Customer Service created an article,

    I’d like to carry Ju-Ju-Be products in my store.

    If you’re a retailer and would like information on how to carry Ju-Ju-Be in your store, email us at sales@ju-ju-be.com.

  • Avatar

    Customer Service created an article,

    Tell me about Returns and Exchanges on purchases from our retailer or online friends

    (not purchased on shop.ju-ju-be.com) Please contact your retailer or e-tailer for instructions on how they handle returns and exchanges. We are sure they will take great care of you!

  • Avatar

    Customer Service created an article,

    How long will it take to receive a refund or exchange?

    Once we receive your return it will take approximately 5-7 business days for your return to be processed. During the holiday season, please allow an extra 3-5 business days. Once your return has be...

  • Avatar

    Customer Service created an article,

    Tell me about Returns and Exchanges from Shop Ju-Ju-Be

    Easy. Just go to our Returns page and read it all there! Click HERE to go there in a flash.Quick note to save you some time….No returns or exchanges on clearance and sale items.

  • Avatar

    Customer Service created an article,

    Do you have a warranty on your products?

    Yes! Check out our warranty and returns page and read it all there! Click HERE to go there in a flash.

  • Avatar

    Customer Service created an article,

    Tell me about your smart magnets!

    Okay, we like our smart magnets! They are quiet-so much better than Velcro which is loud and snags your clothes. They are easy to open and close when juggling a baby or groceries. However it’s good...

  • Avatar

    Customer Service created an article,

    Are your bags and accessories flame Retardant free?

    Absolutely.

  • Avatar

    Customer Service created an article,

    Do Ju-Ju-Be bags pass the new CPSIA requirements for lead and phthalates?

    Absolutely.

  • Avatar

    Customer Service created an article,

    Are your bags and accessories PVC free?

    Absolutely. Then what are the picture pockets made of? The picture pockets are made from Thermoplastic polyurethane (TPU), the main point is that it’s PVC free.